We accept that the long-term viability and credibility of Synapse is dependent on customer satisfaction. Any complaints, concerns or suggestions regarding the delivery of our services are welcomed and shall be considered for opportunity for improvement.
We will respond to your compliments or concerns as soon as we receive them, with every effort to provide the best service standards.
In keeping things as simple and easy to use, to make a compliment or complaint you can simply contact us through one of the following:
- Talking with any Synapse Representative
- Phoning our Office on 1800 673 074
- Emailing us at firstname.lastname@example.org
- Sending us a message through social media
Please tell us if you need any support in providing your feedback. We can help you to make contact with an Advocate or Support Person and, if needed, contact you in a way that is convenient for you.